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Accenture in the Philippines Linkedin · Posted 13d ago

Customer Service Associate and Analyst Roles - Insurance Account (Alabang)

Philippines

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Indexed description

JOB DESCRIPTION:

  • Review completeness and compliance of all documents received.
  • Verify accuracy of agent and license information.
  • Analyze information to determine proper handling of work.
  • Encode agent, license and commission information in the system accurately.
  • Update existing agent record in the system, if needed.
  • Create and post correspondences, if needed.
  • Identify the next process based on the workflow and create necessary transactions.
  • Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

    • SKILLS AND QUALIFICATIONS:

    Associate Role (Customer Service Representative)

  • Open to college graduates and undergraduate who have completed at least 1 year in college
  • Must have at least 1 year of BPO experience
  • Proficient in Microsoft applications
  • Must be willing to work full time onsite in Muntinlupa, Alabang
  • Must be flexible with shifts
  • Ability to adhere to current performance tool that team uses
  • Coachable - Seeks out and accepts feedback to improve personal performance

    • Associate Role (Customer Service Representative - Insurance Account)

  • Open to college graduates and undergraduate who have completed at least 2nd year
  • Must have 1 year of experience in financial/healthcare/retirement/insurance accounts
  • Proficient in Microsoft applications
  • Must be willing to work full time onsite in Muntinlupa, Alabang
  • Must be flexible with shifts
  • Ability to adhere to current performance tool that team uses
  • Coachable - Seeks out and accepts feedback to improve personal performance

    • Analyst Role

  • Open to college graduates and undergraduate who have completed at least 2nd year
  • Must have 2 years experience in retirement/insurance accounts
  • Proficient in Microsoft applications
  • Must be willing to work full time onsite in Muntinlupa, Alabang
  • Must be flexible with shifts
  • Ability to adhere to current performance tool that team uses
  • Coachable - Seeks out and accepts feedback to improve personal performance

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