F&B Service Expert
Indexed description
Job Category Food and Beverage & Culinary
Location Neumuehlequai 42, Zurich, Switzerland, Switzerland, 8006VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
eCHo Shiftleader (m/f/d)
Is this you?
- At least three years of practical work experience in the same or a related industry
- You enjoy providing excellent service and are always on top of things
- You organize your work in a structured manner and enjoy communicating in German and English; handling complex guest correspondence is essential. You creatively address guest issues and implement new ideas with great interest and a keen sense of guest needs.
- You can effectively handle more challenging tasks even under stress and time pressure over the course of several days. You’re flexible and fit well into a young, dedicated team; you’re helpful and cooperative
- For us, the guest is at the center of our business philosophy and actions—not just in mission statements on paper, but in practice and in our day-to-day work
- Our team is extremely innovative and eager to experiment. If you also enjoy new things and challenges and approach them with curiosity and a drive to get things done, you’ll be a perfect fit for our team
- You’re anything but ordinary!
- Responsible for ensuring smooth service operations, guest service during your shift
- Enforcing and meticulously maintaining the hotel’s internal standards regarding guest service
- Taking reservations
- Welcoming guests, seating them, providing guest service, and seeing them off
- Knowledge of the entire food and beverage menu, as well as all services available at the hotel
- Providing friendly, prompt, and clean service of food and beverages, as well as attentive and friendly guest service.
- Training new employees
- A dynamic and young team of more than 200 bright minds who know how to have fun at work
- In-house training
- An open and transparent corporate culture that emphasizes the values of a passion for excellence, guest-centricity, and a spirit of innovation.
- Fair and accurate time tracking
- Solid benefits from an international hotel chain, such as employee rates for more than 9,000 hotels worldwide, affordable stays at the Zurich Marriott Hotel, and much more
- Enjoyment at work
- The position offers an attractive challenge with opportunities for growth and learning for the incumbent
- A permanent position that requires independence and personal responsibility
- You can expect a versatile role in a very lively and structured environment, progressive and dynamic employee policies, and the benefits of an international hotel group.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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