Service Parts Associate

Parts Associate

We are looking for a Parts Associate to join our growing team. You will be working with a team of amazing people servicing the Transportation Industry. Come kick-start your career with us today!

Hours of work are:

• Monday - Thursday 4:30pm - 2:30am

Things you will do:

• Provide top-notch, high quality customer service to all Magnum customers (internal and external)
• Ability to effectively analyze and respond to customer inquiries in a timely fashion
• Document customer concerns accurately and effectively relay all details to maintenance
• Escalate issues that are outside of the standard scope of work as required
• Ability to analyze mechanical information provided by the mechanics and enter information into the system with attention to detail and high levels of accuracy
• Responsible for retrieving parts required for repairs and maintenance and interacting with Mechanics
• Conduct parts research, identification and order activities for internal and external customers
• Perform warehouse activities in support of internal and external customers
• Ability to prioritize workload and multi-task as required in a fast-paced work environment
• Generate and prepare required documentation for maintenance work to be performed
• Communicate directly with customers in person, via phone and by email where required
• Assist with the retrieval of parts required to perform services as required for the maintenance team
• Finalize customer orders after services have been performed and submit to management for approval in a timely fashion
• Monitor and respond to activities at the service counter including customer contact and parts
• Responsible for accepting and managing customer payments for services performed
• Project a professional image that positively represents the Company to internal and external customers
• Perform other duties as required

What you have:

• Grade 12 or equivalent
• 1 -3 years’ experience in service / parts environment
• Parts knowledge of transportation industry an asset
• Customer service experience required
• Mechanical aptitude asset
• Knowledge of equipment maintenance and equipment components & parts
• Proficient with computers & the Microsoft Office Suite
• Ability to communicate both verbal & written in the English language
• Ability to read & write and comprehend simple instructions, short correspondence and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees in the organization
• Effective problem-solving skills and strong logic
• Strong organizational and time management skills including the ability to prioritize multiple tasks
• Excellent verbal and written communication skills
• Professional demeanor and superior customer service skills

Who are you?

• You are a team player who shares in our core values
• You always put safety first for yourself and your co-workers
• You show up each day with a positive attitude & outlook
• You are mechanically inclined and are committed to producing top notch quality
• You are organized and stay on track to get the job done right and on time
• You can communicate and write in the English language
• You are able to lift up to 50lbs & perform the physical requirements of the role

What’s in it for you?

• We offer annual profit-sharing to all employees in addition to competitive compensation, as we believe in rewarding accomplishments as part of our culture
• A condensed work week that gives you more time off to chase your hobbies and spend time with family & friends
• Our flexible group insurance plan is customizable to meet your specific needs
• Access to free health resources is available
• We offer a group RRSP with employer contributions and TFSA options
• We have a Years of Service Recognition Program in place
• Shift premiums & opportunities to generate overtime earnings when available
• A fun work environment with good people who enjoy what they do
• Leadership who cares and puts your safety at the forefront daily

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