Customer Support Representative Polish/English and Spanish/Italian/German

Within your #OneTeam

- you will work in an IT company – a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

- to be the first point of contact for customers from different countries worldwide

- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues

- to participate in defined projects and missions

- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

- Fluent Polish, English and Spanish or Italian or German

- Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)

- Great communication skills

- Independence and curiosity in searching for solutions

- Oriented towards great customer service

- Ability to manage priorities

- Ability to work efficiently within a team

- Willingness to work with new technologies and to develop

That's a plus :

- if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

#Benefits

• Nationale Nederlanden life insurance
• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Pension Plan (PPPE)
• Ask Henry concierge
• EMA – psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Kudos seniority bonus
• Hybrid working mode
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance