Client Success Executive I

Job Summary

The Client Success Executive I (CSE I) is a client-facing role focused on supporting client satisfaction and retention through foundational revenue cycle management, analytics support, and relationship-building. This role partners closely with more senior Client Success Executives to manage client needs while developing expertise in healthcare revenue cycle operations, compliance, and client engagement.

Major Responsibilities/Activities

• Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables.
• Manage day-to-day activities for assigned client accounts with increasing autonomy, demonstrating ownership and accountability for accounts and deliverables.
• Communicate respectfully and effectively while independently managing and resolving client escalations, requesting additional support from leadership when necessary.
• Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback, coaching, and peer guidance to improve performance.
• Lead the assigned Point-of-Delivery (POD) by facilitating meetings, helping prioritize weekly tasks, and partnering with internal teams to ensure follow-through on initiatives.
• Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes.
• Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities.
• Prepare for and participate in client meetings, performance reviews, and follow-up activities.
• Collaborate cross-functionally to align internal teams with client goals and expectations.
• Maintain accurate and up-to-date documentation of client strategies, risks, and action plans.
• Participate in onboarding and implementation activities for new client engagements.
• Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience.
• Perform other duties as assigned.

Required Education, Skills, & Experience

• Associate’s degree in Business Administration, Healthcare Administration, or a related field.
• 1–3 years of experience in a client-facing, account management, or healthcare-related role.
• Demonstrated ability to analyze information and effectively communicate insights.
• Strong verbal and written communication, time management, and organizational skills.
• Willingness and ability to learn healthcare revenue cycle concepts, analytics, and industry practices.
• Proficiency in Microsoft Office applications and web-based tools.
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

• Exposure to healthcare billing, EMS, or revenue cycle environments.
• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions.
• Noise levels in the office are typically moderate and consistent with a standard office setting.
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours.
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset.

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer.
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing.
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.
• Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.
• Travel: must be able to travel as required to support the needs of the business and attend company meetings.

Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, paid time off and other benefits provided in accordance with applicable law. Visit https://emsmc.com/careers/ to explore our total rewards package.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at [email protected].

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

There is no anticipated closing date for applications; The role will remain open until filled.

Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.