Intake Specialist

PERRYMAN LAW

Intake Specialist

Full-Time |In-Person or Remote | Base Salary + Uncapped Performance Bonuses

About Perryman Law

Perryman Law is a rapidly growing law firm known for its strong culture and loyal, expanding client base. We handle high-level, high-stakes matters in Criminal Defense and Estate Planning, and we're building a team that matches the level of care and professionalism our clients expect from the moment they first reach out to us.

Position Overview

We're looking for an Intake Specialist to serve as the first point of contact for prospective clients — often people reaching out during one of the most stressful moments of their lives. This is a sales-driven role: you'll be responsible for building immediate rapport, understanding a prospective client's situation, and guiding them confidently toward retaining our firm. The right person genuinely enjoys connecting with people, has real sales instincts, and takes pride in converting a conversation into a signed client.

This role can be performed in-person at our Flint, MI office or fully remote — we care about results and client experience, not where you're sitting.

What You'll Do

• Serve as the first point of contact for incoming leads via phone, email, and web inquiries, representing the firm's professionalism from the very first interaction.
• Conduct consultative intake conversations to understand each prospective client's legal needs across our Criminal Defense and Estate Planning practices.
• Build genuine rapport and trust quickly, especially with prospective clients who may be anxious, overwhelmed, or unfamiliar with the legal process.
• Actively guide qualified leads through the retention process, treating each inquiry as an opportunity to earn the client's business.
• Follow up promptly and persistently with warm leads, nurturing relationships until a decision is made.
• Track leads, conversations, and conversion outcomes in our CRM/case management system.
• Coordinate a smooth handoff to attorneys and paralegals once a client is retained.
• Bring consistent energy and drive toward ambitious monthly goals as part of a fast-growing, performance-oriented team.

What We're Looking For

• Proven sales, business development, or client-facing experience — you know how to listen, build trust, and close.
• Outstanding verbal and written communication skills, with a natural ability to put people at ease.
• Strong interpersonal and relationship-building skills — you read people well and adapt your approach accordingly.
• A competitive, self-motivated mindset; you're energized by performance-based rewards, not intimidated by them.
• Highly organized and comfortable managing multiple conversations and follow-ups at once.
• Prior experience in a law firm or legal intake setting is a plus, but not required — we'll train the legal side for the right person.
• Comfortable working independently in a remote setting, or collaboratively from our office — whichever fits you best.

Compensation & Growth

This role includes a competitive base salary of $45,000, plus an uncapped performance bonus opportunity tied to overall firm and team growth. Your base pays the bills — your bonus reflects the energy, drive, and results you bring to the team. As the firm grows, so does the upside for the people who help drive that growth.

This role also includes health insurance, paid time off (PTO), and a retirement plan.

How to Apply

Send your resume and a brief note on why you'd be great at this to [email protected]. We're happy to hold an initial consultation either in person or over Zoom, whichever works best for you. We're growing fast and looking to fill this role quickly.