Customer Service Specialist

Josh’s Frogs is a constantly growing online pet store and industry leader that prides itself on selling only happy, healthy, captive-bred amphibians, reptiles, and invertebrates. We run on EOS. We value integrity and practice open books, where we share our financials with all employees. We believe in working as one team. We expect our employees to constantly grow with us, and we value promoting from within.

We’re currently looking for a focused, detail-oriented people person to join us as a full-time Customer Service Specialist in our Customer Service Department. As a Customer Service team member, you’ll help schedule animal shipments, support animal shipping in creating prep materials, and provide customer service via phone and email. Your primary responsibilities will include checking weather and scheduling shipments for all animal orders (including wholesale partners), responding to customer inquiries about shipments and orders, assisting with processing animal shipments, and other customer service tasks.

If you’re looking for a new job that’s totally different from everything else on the job market, with a team and company that values dedication and encourages you to grow alongside us, we hope you’re interested in working at Josh’s Frogs!

• Full-time (40 hours per week), Monday through Friday (8 AM to 4:30 PM)
• $16.50/hour starting wages

Benefits Include:

• Health, dental, and vision insurance (Josh’s Frogs contributes 80% for single and family coverage through Blue Cross Blue Shield)
• Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire)
• Short-term and long-term disability
• $50,000 life insurance
• Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth
• Free membership to Calm Premium (including up to 5 dependents)
• Generous employee discount on the Josh’s Frogs website
• Free breakfast, snacks, and coffee provided at work
• Travel opportunities for expos/shows (in some positions)

Day-to-Day Duties Include:

• Checking weather and scheduling shipments for all animal orders, including customer and wholesale direct orders
• Responding to customer inquiries about shipments, orders, and related issues via phone or email
• Collaborating with dropship partners to resolve scheduling conflicts, DOA/DAA reports, and other concerns
• Assisting Animal Shipping with packing, preparing shipping materials, and binning invoices.
• Assisting with other Customer Service departmental tasks such as handing off customer orders and responding to emails and voicemails as needed

For This Position, You MUST Possess:

• Technological competence
• Strong work ethic
• Focus and drive
• Team mentality
• Strong communication skills
• Willingness to learn
• Appreciation for monotonous work
• Ability to sit for extended periods

Special Consideration is Given to Those with:

• Customer service experience
• Interest and/or experience with reptiles/amphibians/invertebrates

Examples of How an Employee Could Exhibit Our Core Values in This Position:

• Integrity - Ensuring that all orders sent to customers meet standards; taking the time to ensure that every order is processed correctly
• One Team - Helping others to improve and aiding other departments
• Constantly Growing - Identifying opportunities to make things faster or better; taking action to increase their efficiency

Herpetoculture is booming, and we're the proof! Josh's Frogs was one of the INC 5000's fastest-growing businesses in 2022, and we're proud of it. What's more impressive is that this is Josh's Frogs' FIFTH year in a row on the INC 5000 List! Only 5% of businesses have made the list five years consecutively. One of our core values isn’t “constantly growing” for nothing; the proof is in the pond. Come join the team and expand alongside one of America’s top-growing companies!

• Due to the high volume of applicants, our recruiting team is unable to contact every candidate individually. If our team is interested in moving forward with your application, we will reach out via phone or email.

If you have questions, you may contact us through Indeed or email the HR Team at [email protected]. Please do not contact our Josh’s Frogs Customer Service team regarding application inquiries.

It is the policy of Josh’s Frogs to provide equal employment opportunity in recruitment, selection, training, compensation, promotion, job transfer, and assignments. These opportunities and other conditions of employment are extended to qualified applicants and employees regardless of an individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity/expression, disability, and/or other protected categories under applicable laws.

It is also the policy of Josh’s Frogs to make reasonable accommodations for qualified persons with disabilities, and to extend employment opportunities to such persons, as well as to special Disabled Veterans, Veterans of the Vietnam era, Recently Separated Veterans, Armed Forces Service Medal Veterans, and other protected veterans. The Vice President of Human Resources is the Equal Employment policy officer for the company.