Customer Service Representative

Josh’s Frogs is a constantly growing online pet store and industry leader dedicated to providing happy, healthy, captive-bred amphibians, reptiles, and invertebrates, and all the high-quality products to care for them. We operate using EOS and believe in leading with integrity, teamwork, and constant growth (our core values). We practice open-book management, sharing our financials with all employees so everyone understands how we’re doing and can contribute to our success. At Josh's Frogs, we grow together, developing and promoting our employees from within whenever possible.

**THIS POSITION IS ON-SITE**

Are people and exotic pets your passion? You might be just the person we're looking for! We're seeking a friendly, self-motivated individual for the full-time Customer Service Representative position in our Customer Service Department. As a member of the Customer Service Department, your voice and actions will greatly impact customer satisfaction, something we pride ourselves on providing with utmost care and quality. Your primary responsibilities will include assisting customers via phone, chat, and email, and maintaining a high standard of service.

If concise communication is your "thing," and you’d like to help uphold the reputation of one of North America’s most successful e-commerce exotic pet companies, we would love to have you join the Josh’s Frogs team!

• Full-time, 40 hours each week, Monday through Friday, 9 AM to 6 PM (includes breaks)
• $16.00/hour starting wages

Benefits Include:

• Health, dental, and vision insurance (Josh’s Frogs contributes up to 80% for single and family coverage through Blue Cross Blue Shield, Delta Dental, and EyeMed)
• Health savings account
• Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire)
• Short-term and long-term disability (company-paid)
• $50,000 life insurance (company-paid)
• Voluntary life insurance policy (including spouse and dependent options)
• Voluntary supplemental insurance (accident, critical illness, and hospital indemnity)
• Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth
• Dependent care FSA
• Employee assistance program
• Free membership to Calm Premium (including up to five dependents)
• Generous employee discount on the Josh’s Frogs website
• Free breakfast, lunch, snacks, and coffee provided at work
• Travel opportunities for expos/shows (in some positions)

Day-to-Day Tasks Include:

• Assisting customers with questions, orders, shipping issues, etc. via phone, email, and chat
• Maintaining a high standard of customer service at all times
• Communicating with other departments to obtain information
• Taking calls and responding to emails and chats daily
• Cross-training with other departments
• Using multiple programs at one time

For This Position, You MUST Possess:

• Excellent written and verbal communication skills
• A friendly disposition
• Familiarity with Google Workspace (Gmail, Sheets, Docs, etc.)
• The ability to sit for extended periods and navigate between multiple screens
• Availability to help cover call-ins and vacations
• The ability to attend trade shows quarterly

Special Consideration is Given to Those with:

• Knowledge of reptiles, amphibians, invertebrates, and other relevant animals
• High-volume call center experience
• Experience with Intercom (customer service platform)
• Bilingualism (Spanish and English)

Examples of How an Employee Could Exhibit our Core Values in This Position:

• Integrity - Owning mistakes, being honest, and learning from errors
• One Team - Helping in another department or covering someone else’s tasks while they are away
• Constantly Growing - Being willing to change and grow with the company

Herpetoculture is booming, and we're the proof! Josh's Frogs was one of the INC 5000's fastest-growing businesses in 2022, and we're proud of it. What's more impressive is that this is Josh's Frogs' FIFTH year in a row on the INC 5000 List! Only 5% of businesses have made the list five years consecutively. One of our core values isn’t “constantly growing” for nothing; the proof is in the pond. Come join the team and expand alongside one of America’s top-growing companies!

• Due to the high volume of applicants, our recruiters are unable to contact every candidate. If our team is interested in pursuing your candidacy, we will be in contact via phone or email. If you'd like to reach out to us through Indeed, you may send us a message. Please do not reach out to the Josh's Frogs customer service team with application inquiries.

It is the policy of Josh’s Frogs to provide equal employment opportunity in recruitment, selection, training, compensation, promotion, job transfer, and assignments. These opportunities and other conditions of employment are extended to qualified applicants and employees regardless of an individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity/expression, disability, and/or other protected categories under applicable laws.

It is also the policy of Josh’s Frogs to make reasonable accommodations for qualified persons with disabilities, and to extend employment opportunities to such persons, as well as to special Disabled Veterans, Veterans of the Vietnam era, Recently Separated Veterans, Armed Forces Service Medal Veterans, and other protected veterans. The Vice President of Human Resources is the Equal Employment policy officer for the company.