Contact Centre Associate

Kelly is hiring for a Contact Center Associate for a 12-month contract role at Midland, MI 48642 with our prestigious client.

Job Title: Associate Contact Center Associate

Primary Location: Midland, MI 48642

12 + months assignment - Onsite role

Shift: 8 AM – 5 PM / 4 days per week in office, 1 day remote, if desired & 5 days per week in office, while training one month.

Pay rate: $20 - 25/hr.

Qualifications:

Client has an exciting opportunity for a technical Contact Center Associate within the Global Contact Center based in Midland, Michigan. This role serves as a key connection between customers, prospects, and businesses, delivering exceptional service and support across a variety of channels. The ideal candidate is a fast learner, effective communicator, and self-starter who thrives in a dynamic environment. Success in this role requires strong written and verbal English communication skills, attention to detail, and the ability to quickly absorb product and business knowledge while maintaining a high level of customer focus. Working collaboratively with internal teams, including Technical Service, Quality & Regulatory, Marketing, and Sales, the Contact Center Associate helps customers find solutions and ensures a positive customer experience.

Key Responsibilities

• Provide customer support through phone, email, web forms, and social media.

• Respond to a wide range of customer inquiries, including technical support & product literature requests, purchase information, and quality & regulatory questions.

• Process warranty claims for consumer products.

• Accurately document customer interactions and inquiry details.

• Collaborate with business partners across global teams to resolve customer issues efficiently.

• Participate in ongoing product and process training to continually expand knowledge and skills.

Qualifications & Competencies

• Bachelor's degree or equivalent work experience.

• Previous technical contact center experience preferred.

• Strong ability to learn new systems, products, and processes quickly.

• Self-motivated with the ability to work independently while contributing to a team environment.

• Excellent written and verbal communication skills, with a strong proficiency in the English language.

• Highly detail-oriented with a commitment to accuracy and quality.

• Strong organizational skills with the ability to multitask, prioritize work, and meet deadlines.

• Proficiency with Microsoft Office applications, including Copilot, Excel, PowerPoint, Outlook, OneNote, Teams, and Word.

Additional Qualifications

• Experience with Customer Relationship Management (CRM) systems; Salesforce experience is a plus.

• Building and construction industry knowledge is a plus.

• Spanish language proficiency is a plus.

If you feel this role interests you, feel free to apply or refer someone who would be a good fit.