Customer Service Representative

Position Summary:

The ideal candidate can clearly explain complex financial information in a way customers can easily understand while maintaining a high degree of accuracy and attention to detail. They are comfortable multitasking across multiple systems during live customer interactions, handle sensitive financial information with professionalism and confidentiality, curious and supportive of enhancements from Artificial Intelligence and demonstrate strong reliability through consistent attendance and adherence to schedules.

Required Qualifications

• High school diploma or equivalent (Associates or Bachelors preferred)

• 2-3+ years of customer service experience (financial services strongly preferred)

• 1-3+ years of experience with Windows based operating systems (Microsoft Office, Suite, etc.),

Key Responsibilities

This position supports customers calling with questions related to defined benefit annuities (Group Annuity Contracts) or pensions, providing clear explanation of policy details, payments and account status, Complete account maintenance requests such as direct deposit and address changes, beneficiary and death notifications, and provide assistance throughout the claims process.

Training

• Training will be conducted on-site at our Warwick, Rhode Island office and consists of a five-week instructor-led training program followed by a two-week nesting period.

• To support successful onboarding, employees are required to attend and complete all training sessions. Reliable attendance throughout the training period is mandatory due to the service requirements of the role.

• After successful completion of quality certification/assessment, the position will be trainees who will start work from their home office.

• An agent must work in Warwick office at least one day per month.

• Agents experiencing system issues at home office will be required to travel to Warwick office until system issues/outage is corrected.

Home Office Requirements:

• A quiet place to work that is secure and free of distractions.

• High-speed internet with home office connected to router using ethernet cable. Hot spots are not allowed.

• Agent experiencing system issues at home office will be required to travel to Warwick office until system issues/outage is corrected.

Schedules/Availability

• Candidates must be available to work within our hours of operation, Monday through Friday, between 8:00 a.m. and 9:00 p.m. Schedules may vary and are subject to change based on business needs; therefore, flexibility in shift assignments is required.

• Schedules after training are determined using a ranking system based on performance in training. Trainees will bid on offered schedules.

• Schedules are created and offered to meet our customers needs.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status