Sales and Customer Support Specialist

• Communicates with customers, estimating items for pricing and order entry.
• Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products.
• Acts as a central point of contact for coordination of all internal and external customer requirements and expectations.
• Processes customer orders, shipments and expedites delivery of products.
• Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.
• Investigates and provides timely responses and resolution to customer complaints.
• Maintains and manages inventory programs using and ERP system
• Supports Customer Service Manager functions when Customer Service Manager is absent.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Special projects as assigned by the General Manager or Customer Service Manager.
• Ability to work in excess of 40 hours, as business needs arise
• Regular and reliable attendance
• Any other task or duty that is deemed necessary by management.

• MS Office Suite (Excel, Word, Outlook, Teams)
• ERP System Kiwi
• ADP Workforce Now

Education & Experience

• Excellent analytical skills
• Demonstrated track record of success within B2B environment
• Excellent oral and written communication skills

• Experience with systems mentioned above
• Detailed oriented
• Experience in corrugated, strongly preferred
• A genuine, positive, and friendly disposition