Customer Experience Coordinator

Company Description Brandenberger Tree Care Professionals LLC (Brandenberger TCP) is dedicated to redefining the tree care experience by combining exceptional service with strong, long-term customer relationships. The team provides comprehensive tree care solutions, including pruning, removal, treatment, planting, and storm damage remediation. Services also cover disease diagnosis, fertilization, stump and root grinding, and specialized support systems such as cabling and bracing. Brandenberger TCP offers detailed property management plans, including full tree assessments, safety inspections, hazard mitigation strategies, and forestry management. The company is focused on being a trusted, friendly partner for residential and commercial customers with a wide range of tree care needs.
Role Description The Customer Experience Coordinator is a full-time, on-site position based in Greater Fort Wayne. This role focuses on providing responsive, high-quality customer service, including answering calls, emails, and online inquiries, scheduling appointments, and coordinating service visits. The coordinator will maintain accurate customer records, prepare service estimates, and follow up on proposals and work orders to ensure satisfaction and retention. Daily responsibilities include communicating with customers before and after services, handling feedback and concerns, and collaborating with arborists and field teams to deliver clear information about services and timelines. The role also involves supporting process improvements, assisting with customer-focused documentation, and contributing to a positive, professional office environment.
Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
• Clear and professional Communication skills, both verbal and written, for interacting with customers and team members.
• Solid Analytical Skills to interpret customer needs, review service details, and support accurate scheduling and documentation.
• Organizational and time-management abilities to handle multiple inquiries, appointments, and follow-ups efficiently.
• Comfort with basic office technologies and CRM or scheduling software; ability to learn new systems quickly.
• Prior experience in customer service, coordination, or administrative support; experience in service or trades industries is a plus.
• High level of reliability, professionalism, and attention to detail, with a commitment to safety-minded and ethical practices.
• High school diploma or equivalent required; additional training or coursework in business, communications, or related fields is beneficial.