Customer Service Representative

At Stevens Point Auto Center, we take pride in taking care of our people and our guest's. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest's service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuously grow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.

Responsibilities

• Answer customer service calls for scheduling inquiries
• Respond promptly to internet, phone and text inquiries
• Strive to hit daily personal and team goal metrics
• Complete outbound service scheduling calls for future appointments needed for parts or recalls
• Follow up with guests who missed/canceled appointments
• Participate in being a team player and creating a positive atmosphere
• Utilize CRM goal tracking system daily

Skills / Requirements

• Strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Goal Oriented
• Strong computer skills
• Willing to submit to a pre-employment background check & drug screen

Benefits

• Medical and Dental
• Vision Insurance
• Life Insurance
• 401K Plan
• Paid Training
• Employee discounts on products and services
• Growth Opportunities
• Promote From Within
• Above average industry pay
• Holiday Parties & Celebration
• Family owned and operated
• Heavily involved in giving back to the community
• Base hourly + Commission

Our vision is to be so effective that we are able to be helpful to others. The Rydell company sets every employee up for the greatest success possible. We are extremely passionate about what we do, which reflects in our everyday process with customer service being our top priority. At Stevens Point Auto center we offer three brands, Ford, Hyundai and Volkswagen and a used car division all under one roof. We have a world class service/parts and collision center on site as well making it a one stop shop for everything automotive. The Rydell Company has a great history of community involvement as well! If you have ever thought about working in the auto industry, now is the time.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.