Customer Service Representative

Customer Service Representative

Are you passionate about delivering outstanding customer experiences while managing complex order processes in a dynamic international environment?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Food Ingredients: Innovating improved nutritional profiles, better taste and texture, and greater cost efficiency to meet the needs of global food and beverage manufacturers.

The role is based in Poland (hybrid role). Be part of a customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Build and maintain strong customer relationships through professional communication and interaction.
• Manage the end-to-end order management process for an assigned customer portfolio.
• Process customer orders accurately and monitor them through to successful delivery.
• Determine product availability and coordinate with Planning and Supply Chain teams.
• Verify pricing, commercial terms, and product details to ensure order accuracy.
• Agree and communicate delivery timelines with customers while managing expectations effectively.
• Collaborate with Sales, Planning, Shipping, and Quality Assurance teams to ensure seamless service delivery.
• Handle customer complaints, product returns, invoice inquiries, and the creation of credit and debit notes.
• Monitor customer trends and proactively communicate significant developments and needs to management and commercial teams.

• Previous experience in Customer Service, Order Management, Supply Chain, or a related customer-facing role.
• Strong verbal and written communication skills in Polish and English.
• Excellent customer service mindset with the ability to build positive relationships.
• Strong attention to detail and ability to follow established processes and procedures.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Good organizational and time management skills.
• Proficiency with Microsoft Office applications and business systems.
• Experience working with SAP and knowledge of export processes.

• Experience in the food, ingredients, manufacturing, or chemical industry.
• Demonstrated ability to identify process improvement opportunities.
• Adaptable and proactive approach to customer and business challenges.

• Opportunity to work for a global leader in food ingredients and innovation.
• Hybrid working environment supporting work-life balance.
• Collaborative and inclusive international culture.
• Professional onboarding and continuous learning opportunities.
• Exposure to cross-functional teams and global customers.
• Career development opportunities within a dynamic global organization.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more