Customer Support Analyst

Job Summary

We are seeking enthusiastic and customer-focused individuals to join our growing team in Vadodara as Customer Support Analysts. You will be responsible for resolving customer queries, providing product/service information, and ensuring high customer satisfaction through professional support.

Key responsibilities include

• Respond to customer inquiries via phone, or email.
• Provide timely and accurate solutions to customer issues.
• Escalate unresolved queries to the appropriate internal teams.
• Maintain customer records and document interactions.
• Collaborate with cross-functional teams to enhance customer experience.
• Adhere to internal processes and SLAs.

Requirements

• Strong communication and interpersonal skills.
• Ability to work in a team and handle pressure situations.
• Good problem-solving skills and a proactive attitude.
• Basic understanding of customer service tools and CRM systems is a plus.
• Freshers with strong communication skills are welcome to apply.

Perks of working with us

• Quick Promotions
• Friendly Environment
• Career Growth
• Open Policy
• Get Double pay on Indian holidays
• Flexible Work (No target)