Lumina Fashion
Linkedin · Posted yesterday
Customer Support Specialist
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Indexed description
Are you passionate about fashion, people, and creating exceptional customer experiences? Lumina Fashion is looking for a friendly, proactive, and customer-focused Customer Support Specialist to join our team!
About the Role
As a Customer Support Specialist, you’ll be the voice of Lumina Fashion—helping customers with their questions, orders, product information, returns, and overall shopping experience.
Key Responsibilities
- Respond to customer inquiries across email, chat, social media, and other channels
- Assist customers with orders, deliveries, returns, exchanges, and product questions
- Resolve customer concerns professionally and efficiently
- Maintain a positive and personalized customer experience
- Escalate complex issues when necessary
- Keep accurate records of customer interactions and feedback
- Work closely with other teams to improve the customer journey
What We’re Looking For
- Excellent written and verbal communication skills
- Strong problem-solving and interpersonal skills
- Customer-first mindset and a positive attitude
- Ability to multitask and work in a fast-paced environment
- Good attention to detail and organization
- Previous customer service/support experience is an advantage
- Interest in fashion and e-commerce is a plus
If you’re someone who loves helping people and wants to be part of a growing fashion brand, we’d love to hear from you!
Apply now or send your CV to [email protected]
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