Customer Service Representative

Job Opening at Glad Solutions: Customer Service Representative

Job Description

Glad Solutions is excited to announce an opening for a dedicated Customer Service Representative to join our team in a full-time capacity. This position will be instrumental in ensuring that our customer service offerings continue to meet the high standards that have set Glad Solutions apart in the industry. Please be advised that this position is not remote, necessitating a hands-on approach at our office in Texas. The role is designed for those willing to thrive in a dynamic, fast-paced environment and contribute positively to our corporate goals and customer satisfaction metrics.

We're seeking passionate, energetic, and outgoing Customer Service Representatives eager to help customers efficiently and effectively. In this position, you'll be tasked with providing detailed product and service information, resolving any technical issues that may arise, and delivering an overall exceptional client experience. No previous experience is necessary as we provide comprehensive product training and continuous mentoring to aid in your professional development. If you're looking to start your career with a growing team, this role at our award-winning company could be the perfect fit.

Duties and Responsibilities

• Provide accurate, valid, and complete information by utilizing the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide pricing and delivery information
• Perform customer verifications
• Process orders, forms, applications, and requests
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• A high school diploma or GED, or an appropriate equivalent
• Successful completion of provided training
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be 18 years of age or older
• Ability to build rapport with clients