Customer Service Representative

Build your future with us

You are driven by customer service and want to contribute to the purpose of a company that strives to help its clients feel confident and secure about their future? As a Customer Service Representative, you will play a key role in supporting policyholders and brokers, with no sales or solicitation involved.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and reliable organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish With Us

As a Customer Service Representative, you will be at the heart of our mission. Here are your main responsibilities:

• Respond to incoming calls and emails from our clients and partners;
• Perform follow-ups through outbound calls;
• Explain, inform, and document files based on the nature of interactions;
• Update personal information and document new claims requests;
• Handle complex or special cases and ensure follow-ups within established timelines;
• Contribute to achieving team objectives in line with established metrics and protocols;
• Actively participate in daily meetings and suggest improvement ideas.

We are looking for someone who:

• Is recognized for their ability to deliver high-quality customer service;
• Demonstrates strong interpersonal skills and effective stress management;
• Is known for their ease with computer tools and various software;

• A work environment where learning and development blend with a shared pursuit of excellence;
• A healthy, safe, equitable, and inclusive environment where potential can be expressed and developed freely;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: flexible group insurance, competitive retirement plan, share purchase plan, vacation program and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products, and more!

Not sure if you should apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is $47,500 to $55,000 CAD per year; the base salary offered may vary depending on the knowledge, skills, years of experience, and internal equity associated with the position. At iA, we are committed to offering a compensation structure that is fair, equitable, and market-based. Our market data is updated annually to reflect the most current market conditions.