Customer Service Representative

Role Overview

Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans. Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

Training Schedule

• Training Hours: Monday through Friday, 9:00 AM – 5:30 PM EST
• Training will follow the schedule selected at offer time.
• Once training is completed, the following shifts are available:
• Monday–Friday, 10:00 AM – 6:30 PM EST
• Monday–Friday, 11:00 AM – 7:30 PM EST
• Monday–Friday, 12:00 PM – 8:30 PM EST
• Monday–Friday, 12:30 PM – 9:00 PM EST
• Monday–Friday, 2:30 PM – 11:00 PM EST

Required Skills & Qualifications

• Requirement of 2 or more years of customer service experience.
• Attendance is a must in this role.
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a requirement.
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment.
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients.
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Positive attitude that embraces coaching as an opportunity to improvement in current role.
• Ability to handle confidential matters and sensitive information in a responsible manner.

Work Expectations

• Must be able to work in a virtual setting on site during training.
• Cell phone usage will be discussed by the manager, including designated locations for calls and times calls can happen.
• Professional business casual attire is required for interviews as well.
• Employees must utilize the proper call out duty line, communicate with their direct supervisor and vendor, and show up for training/work daily.
• 16 hours within the first 90 days are allotted.
• It is recommended to not have time off during the training period.
• Personal items such as blankets should not be brought to the training location.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Payrate - $20/Hr - $21/Hr