Customer Service Specialist, Data Center, Taiwan

Job Purpose

Providing premier service to customers and act as the interface with other departments as well as contact with divisions worldwide.

MAIN DUTIES

• Quotation / order entry / delivery instruction / special issues
• To communicate with salesmen / customers and divisions worldwide

• Process customer orders/ inquiries according to established department policies / procedures after confirming the stock availability, communicate with customer on relevant information.
• Communicate timely with customers on delivery status.
• Prioritize delivery schedules based on customers’ delivery requirements and stock availability
• Customer claims handling and open orders delivery follow up, and coordinate with logistics and finance personnel as well as sales team to provide premier customer experience
• Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc. to ensure timely order delivery.
• Coordinate with regional or global colleagues on project implementation
• Collect, document and consolidate customers voice, feedback according to defined procedures/system.
• Prepare quotations and support sales force in daily operation to win orders

• At least 5 years + experience in customer service
• Bachelor's degree or above
• Good command of English, analytical, quantitative and PC skills
• Mature, Detail Oriented, Sense of responsibility, urgency and ownership
• Curious to learn, passionate for excellence, eager to help and patient to listen