Customer Support Specialist

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

We are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

Please submit all resumes or CV's in English.

What you will do:

• Help students by answering their questions in chat rooms and mail channels;
• Accompany the learning process, communicate with the student guidance team;
• Work with a large amount of information and structure it accordingly.

Requirements:

• Advanced level of English (C1) and Fluent Portuguese;
• To be customer oriented, enjoy helping people and be able to multitask;
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python;

Nice to have:

• Advanced Spanish (C1);
• Work experience in a help desk, call center, and/or professions related to customer service.

What we can offer you:

• Schedule 5/2 (Five days of collaboration followed by two days off) 8 hours shift, 1 hour lunch;
• Payment of 600 USD + 200 fo performance bonuses;
• 100% remote collaboration;
• Fixed schedule of 3 PM - 12 AM (Brazil time zone);
• Free access to TripleTen courses to study in the free time;
• Professional development in the international team;
• A comfortable digital office. We use modern digital tools — Slack, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
• Diverse and tight-knit team spread out across the US, Europe, LatAm, Brazil, and more!