Work At Home - Customer Service Representative

Location: Brazil

Work Mode: 100% Remote – BYOD (Bring Your Own Device)

Department: Operations / Delivery

Reports to: Team Leader

Employment Type: Full-time

About Influx

Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent.

We operate across multiple countries and time zones, providing our people with the opportunity to work with international clients, modern technologies, and diverse teams.

At Influx, we believe our people are our greatest asset. We invest in training, coaching, leadership development, and continuous improvement to help our team members grow professionally while building a culture of accountability, collaboration, transparency, and high performance.

About the Role

We are looking for a Customer Service Agent to join our team and deliver outstanding customer experiences on behalf of our international clients.

In this role, you will support customers across multiple channels, including chat, email, phone, and other platforms. You will be responsible for understanding customer needs, resolving issues efficiently, and providing clear, empathetic, and professional support.

If you have previous experience in BPO or customer support, strong English communication skills, and enjoy helping people solve problems, this could be the right opportunity for you.

Key Responsibilities

• Provide high-quality customer support through chat, email, calls, and other communication channels.
• Respond to customer inquiries and resolve issues efficiently and professionally.
• Handle service requests such as refunds, reshipments, account updates, and other customer needs.
• Deliver exceptional customer experiences through empathy, clear communication, and effective problem-solving.
• Consistently meet productivity, quality, SLA, and KPI targets.
• Follow assigned schedules, attendance policies, and operational guidelines.
• Proactively communicate any situation that may impact your performance or availability.
• Stay up to date on client products, services, policies, and procedures.
• Participate actively in training, coaching, and continuous improvement initiatives.
• Accurately document customer interactions, cases, and updates in internal systems.
• Receive feedback constructively and demonstrate continuous improvement.
• Support special projects and cross-functional initiatives when required.
• Maintain professional communication with customers, clients, and internal stakeholders.

Required Profile

• Advanced English level — B2+ (spoken and written).
• Previous experience in BPO, customer service, or customer support environments.
• Strong written and verbal communication skills.
• Customer-focused mindset and strong interpersonal skills.
• Good problem-solving and active listening skills.
• Ability to work effectively in a team.
• Proactive attitude and willingness to learn.
• Ability to adapt to processes, guidelines, and a fast-paced work environment.

Technical Requirements — BYOD

This is a Bring Your Own Device (BYOD) position. You will need:

• A fully functional Windows computer or laptop.
• Minimum Intel Core i5 processor or equivalent.
• Reliable and stable high-speed internet connection.
• Noise-canceling headset.
• A suitable environment for remote work.

Please note: Windows operating systems are required. iOS devices are not supported.

Working Conditions & Benefits

• 100% remote work from Brazil.
• Full-time employment.
• Stable employment contract.
• Paid training and ongoing development.
• Career growth opportunities within an international organization.
• Exposure to international clients and global teams.
• Supportive and collaborative work environment.
• A culture focused on accountability, autonomy, learning, and continuous improvement.

Why Join Influx?

At Influx, you will have the opportunity to work with international clients, develop your customer service and communication skills, and build a long-term career in a global organization.

We believe in giving our people the tools, support, and opportunities they need to succeed.

If you're ready to take the next step in your customer service career, we'd love to hear from you.

Apply now and join Influx.