Patient Financial Advocate- Ohio

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

A caregiver in this position works remotely from 11:30 a.m. -- 8:00 p.m.

Candidates must reside in Ohio and within approximately two hours of a Cleveland Clinic location to be considered for this role.

A caregiver who excels in this role will:

• Counsel patients and parties responsible for payment regarding payment responsibilities and options.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
• Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
• Contact insurance carriers or other sources and act as an advocate for patients.
• Initiate the process for collecting prepayments due and performing follow-up to ensure maximum collection is achieved.
• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
• Update and correctly document in the appropriate computer system.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and three years of experience in a customer facing role with in-person or phone contact
• OR Associate’s Degree and two years of experience
• OR Bachelor’s Degree and one year of experience
• Critical thinking skills decisive judgment
• Ability to work with minimal supervision
• Ability to work in a stressful environment and take appropriate action

Preferred qualifications for the ideal future caregiver include:

• Associate’s or Bachelor’s Degree
• Banking experience
• Collections experience
• Experience working productivity goals, including case volume and collection metrics

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).