Customer Experience Specialist

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

What You Need To Have

• Proficiency in English (C1 or above)
• Customer-orientated approach
• Good time management and multitasking skills
• Willingness to learn and develop
• Adaptiveness to a rapidly changing environment

Bonus points

• Previous experience in customer service
• Understanding of the stock market and the fintech industry
• Fluency in another language

What You'll Do

• Communicate with clients in English/Bulgarian
• Deal with incoming inquiries via chat and email
• Help clients get acquainted with our app
• Troubleshoot account-related issues
• Channel client’s feedback
• Working on a 24/7 schedule, organized in shifts

What We Offer

• Comprehensive training program to adapt to the insights of the business
• Upskill trainings throughout your career
• Full appreciation of your talent and ideas
• Generous remuneration package
• Excellent social benefits, including 25 days off, a sports card and private health insurance

Bring your ambition to Europe’s fastest-growing mobile broker!