Customer Support Specialist

FlexInvest is a mobile trading platform created to offer simple and commission free investment to the European Union. We offer American and European stocks, ETFs and ETPs and give our clients the option to buy fractions of shares to make sure that customers of all budgets can participate. By making access to investing easy and fun, FlexInvest empowers anyone to become an investor and to take control of their financial future. Join us and be part of a community committed to making investing accessible, flexible, and rewarding for everyone in the EU.

Join the FlexInvest Team: Customer Support Specialist

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities

• Responding to customer queries in a timely and accurate manner, via phone, email or chat.
• Maintaining a polite, helpful, and professional manner at all times.
• Identifying customer needs and help customers use specific features.
• Analyzing and reporting product malfunctions.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Monitoring customer complaints on social media and reaching out to provide aid.
• Sharing feature requests and effective workarounds with team members.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.
• Obtaining and sharing customer feedback internally so that products and services can be improved.
• Assisting in training junior Customer Support Representatives
• Respecting client confidentiality at all times

Requirements

• Fluent English both written and spoken.
• Experience as a Customer Support Specialist or a similar CS role
• Familiarity with our industry would be considered an advantage.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases.

Our Offer

• Competitive salary.
• Performance-based bonus.
• Opportunities for professional development.
• Sponsorship to complete professional certifications/courses.
• Office in the heart of downtown Sofia.
• Team buildings around the globe.
• Free snacks & drinks.
• Multisport card.
• Friendly work environment.

If you meet the qualifications and have a passion for investing, we invite you to apply. We are committed to providing a rewarding and collaborative work environment that fosters professional growth and development. Flexinvest is an equal opportunity and affirmative action employer.