SaaS Customer Support Representative

Transform Workforce Compliance Through Seamless Customer Experience

The SaaS Customer Support Representative plays a critical role in delivering exceptional client experiences within a fast-scaling global SaaS business. You will support workforce compliance solutions that power high-risk industries, while building a long-term career with Emapta in a premium, growth-focused environment designed for high-performing professionals.

Snapshot

Employment Type: Indefinite term contract

Shift: Shifting schedule

Work Setup: Onsite, Connecta 26 Bogotá

Benefits

• 5 days work week
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Ideal Candidate

You are a customer-focused professional who thrives in structured, high-impact environments. You bring both technical understanding and strong communication skills, allowing you to confidently support clients using SaaS platforms while maintaining ownership of key accounts.

Qualifications

• 1 to 3 years of relevant experience in customer support
• Technical knowledge relevant to SaaS customer support environments
• Strong written and verbal communication skills
• Ability to manage client interactions with professionalism and clarity
• Experience handling customer issues with ownership and accountability

Responsibilities

• Provide customer support across SaaS platform inquiries and concerns
• Deliver Level 2 support for more complex technical and account-related issues
• Maintain ownership of key client accounts, ensuring consistent service quality and resolution

About the Client

Our client is an Australian-based technology company founded in 2013, delivering a cloud-based workforce compliance and credentialing platform. Through its innovative Skills Passport, they empower workers and organizations with real-time, verified data on qualifications, licenses, and competencies. Serving industries such as energy, mining, healthcare, and manufacturing, our client enables organizations to reduce compliance risk, streamline onboarding, and lower administrative costs by up to 70%. With a presence across 25 countries and a rapidly growing global user base, the company is redefining how workforce data is managed and trusted across industries.

Join the Top 1% Talent. A better career. A better life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 12,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra