Customer Service Associate Tier I

Description

Are you a positive, solution-oriented problem-solver who thrives in a fast-paced environment? We're seeking an exceptional Customer Service Associate Tier I to join our dynamic, high-volume support team!

As a successful and growing online auction company, you’ll interact with highly engaged, knowledgeable, and active customers.

You'll multitask across multiple systems — website registration, payment processing, sales tax handling — while supporting customers through chat, email, phone, and in-person interactions. From educating new registrants to troubleshooting complex processes, no two days look quite the same. Success in this role takes strong computer skills, quick adaptability, and the ability to stay organized and solution-focused even when things are busy.

The Customer Service Associate Tier I reports to the Customer Service Manager and serves as one of our customers' primary points of contact. The ideal candidate is a confident multitasker with advanced computer skills who learns quickly, communicates well, and stays positive under pressure.

The Customer Service team supports customers from 7:00am to 7:00pm, Monday through Friday, with our office open to the public from 8:00am to 5:00pm. We currently have an 8:00am–5:00pm shift position available — with flexibility to occasionally adjust your schedule within the 7am–7pm timeframe when given advance notice.

Customer Support & Communication

• Communicate effectively with a high volume of customers by phone, email and in-person, chat, building rapport and fostering positive relationships.
• Educate bidders on account details, auction processes, and terms and conditions.
• Proactively address and resolve challenging customer interactions, including handling escalated calls, and escalate further when necessary.
• Maintain a professional demeanor in all situations as a representative of the company.

Systems & Payment Processing

• Develop in-depth expertise in our website's full range of features.
• Work within partner company systems with high levels of accuracy.
• Process a range of payment methods (cash, credit cards, checks) accurately and promptly, adhering to all financial policies.
• Address sales tax questions and facilitate sales tax removals when appropriate.
• Utilize advanced software skills to complete complex tasks and maintain precise records.

Workload & Adaptability

• Prioritize daily workload to meet customer needs and business deadlines while demonstrating sound decision-making on concurrent responsibilities.
• Ensure meticulous attention to detail in all aspects of communication and work.
• Adapt to changes in processes, procedures, and the work environment; show willingness to learn new processes and systems as technology changes.

Team Collaboration

• Facilitate successful internal communications between cross-functional departments.
• Collaborate with team members and management to enhance customer experiences and maintain a positive work environment.
• Actively participate in weekly and periodic meeting sessions.
• Perform additional responsibilities and special projects as assigned by management, demonstrating flexibility.

What We Offer

• A supportive, team-based culture built around Trust, Team, Care, and Passion.
• Hands-on training to set you up for success from day one.
• A clear path for growth into Tier II Customer Service roles, as well as opportunities within other Purple Wave departments.
• The chance to work in a fast-moving, one-of-a-kind industry — no two days look the same.

Supervisory Responsibilities

• None.

Qualifications

• One year of experience in a professional office environment.
• High School Degree or GED, with some college education preferred.
• Ability to clearly and effectively communicate on multiple channels including phone, email, chat, and in-person interactions.
• Ability to use critical thinking to de-escalate and provide solutions.
• Advanced data entry, technology, and computer software skills.
• Commitment to a high level of accuracy and attention to detail.
• Proven ability to successfully multitask in a fast-paced environment.
• Ability to work independently and confidently to meet customer needs.
• Self-motivated, dependable, and genuine interest in the online auction industry.
• Bilingual candidates who can speak, write and understand Spanish are encouraged to apply.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.

Working Settings

• Full-Time, Hourly, Non-Exempt, eligible for overtime.
• Office service hours are Monday through Friday, from 7:00 a.m. to 7:00 p.m. We are hiring for two available shifts: 8:00 a.m. to 5:00 p.m. and 10:00 a.m. to 7:00 p.m. Overtime may occasionally be required to meet business deadlines and will be compensated in accordance with applicable U.S. Department of Labor requirements.
• Based in the Purple Wave headquarters in Manhattan, KS.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.

Compensation

• Hourly rate varies based on experience and qualifications, but typically ranges from $18.00 per hour to $19.00 per hour and is paid bi-weekly.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Health insurance, Dental insurance, and Vision insurance.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance with options for supplemental coverage.
• Fully paid Short-Term Disability provided by the Company.
• 3 Weeks of PTO annually (details shared during onboarding).
• Employee Stock Purchase Program (ESPP) - Eligible to purchase company stock at a discount after 90 days of employment, with enrollment opportunities each May and November.

About Purple Wave

Visit us at: PurpleWave.com

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.

Additional Information

• Seniority LevelAssociate
• Promotion Tag