预订部文员

• 负责线上、线下、电话各类散客、团队预订咨询与接单，精准录入、核对订单信息，跟进订单确认、改单、取消等售后工作，配合管控房态，做好每日预订台账及数据统计； 2.负责酒店内外线电话接听、礼貌应答与精准转接，解答宾客各类问询，规范完成叫醒服务、留言登记、信息传达工作，及时上报设备故障及突发情况； 3.严格执行交接班制度，清晰交接重点订单及待办事项，配合各部门日常运营，耐心服务宾客，规避服务差错与客诉，遵守酒店各项规章制度。
• 1.大专以上学历； 2.有一定的英语口语基础； 3.会使用Opera系统优先。

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.