Beauty Advisor – Customer Experience

📍 Hyderabad | Full-time

Customer support shouldn't just be about closing tickets.

At SkinBae, customers come to us because they trust us to understand K-Beauty. They ask what product to use, what works for their concern, how to build a routine, or simply need someone to make their routine easier to understand.

We're building this function differently.

We're looking for someone who can listen carefully, understand what a customer actually needs, and guide them with the right product or solution.

If you enjoy skincare, haircare and makeup, helping people, and creating genuinely good customer experiences, you'll enjoy being here.

SkinBae is building a curated Korean beauty platform in India. We work closely with global brands and focus on education-led storytelling, strong visual identity, and long-term brand building across D2C, marketplaces, and offline retail.

We are still growing, which means the people who join now will have a real impact on how the customer experience evolves.

This role combines customer experience with beauty consultation. You will handle customer conversations across WhatsApp, email, Instagram, and other channels while helping customers understand products, ingredients, routines, and their beauty concerns.

You will also work closely with logistics and internal teams to resolve order-related issues and ensure every interaction feels warm, knowledgeable, and distinctly SkinBae.

This is a full-time, 6-day work week role based out of our Hyderabad office, where you’ll work closely with customers and internal teams to deliver a thoughtful, responsive, and knowledgeable customer experience.

• Customer conversations across Calls, WhatsApp, email, Instagram, and other channels
• Understanding customer concerns and recommending suitable products
• Building strong knowledge of SkinBae's products, ingredients and brands
• Handling delivery issues, returns, refunds, cancellations, damaged products, and RTOs
• Coordinating with logistics and internal teams to resolve customer issues
• Managing difficult conversations with empathy and professionalism
• Identifying recurring customer concerns and sharing insights with the team
• Ensuring every interaction reflects the SkinBae brand experience

• 1 to 3 years of experience in customer support, customer experience, beauty retail, skincare consultation, e-commerce, or D2C
• Genuine interest in skincare and beauty
• Strong written and verbal communication skills
• Ability to understand customer needs and recommend products thoughtfully
• Good problem-solving and ownership skills
• Comfortable handling multiple conversations and escalations
• Experience with beauty, skincare, cosmetics, or lifestyle brands is a plus

• You only want to close tickets and move to the next query
• You aren't interested in the beauty field
• You prefer scripts over understanding the customer's actual concern
• You don't enjoy handling difficult conversations
• You don't take ownership of customer issues

• Direct exposure to founders and key decisions
• Learning support through courses and resources
• High ownership, collaborative team environment
• Competitive salary
• Quarterly team outings

You will work closely with customers and the internal team to understand how SkinBae's customer experience is built.

As the function grows, your role can expand into beauty consultation, customer experience strategy, product education, and broader ownership of the customer journey.

We keep the process simple and fast. Most candidates go through it in 1 to 2 weeks.

Initial conversation

Short practical task

Final discussion with founders

If you enjoy skincare, haircare and beauty, genuinely like helping people, and want to build customer experiences that go beyond simply resolving tickets, we'd love to hear from you.

Office Address:

8-2-277/24, Plot No. 24, Road No. 3, Banjara Hills, Hyderabad, Telangana - 500034, India