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Travelodge Hotels Asia Linkedin · Posted 18d ago

[Korea] Guest Service Agent

Gangnam District

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Indexed description

JOB OVERVIEW
  • Perform Night Audit and End of Day procedures per SOP checklist when rostered on night shift.
  • Process routine no-show, cancellation, and pseudo-account entries.
  • Change room assignments within available inventory per SOP.
  • Offer minor guest service recovery gestures (e.g., small amenities) in line with the approved Compensation Guide.
  • Approve credit limit overrides or write off guest charges.
  • Make overbooking "bumping" decisions independently.
  • Approve refunds or compensation beyond GSA-level limits defined in the Compensation Guide.
  • Authorize rate changes outside published rate codes.
QUALIFICATIONS & REQUIREMENTS
  • High school diploma or above; hospitality/tourism-related education preferred.
  • Prior front office or customer service experience preferred.
  • PMS (Property Management System) experience an advantage.
  • Korean fluency required; conversational English preferred.
  • Willingness to work rotating shifts, including overnight/night shift.
TRAVELODGE HOTELS ASIA CORE VALUES
  • Be Real - Be yourself
  • Be Accountable - Fix the problem and find the solution without delay
  • Be Loyal - Cooperate with others to achieve common goals/ results
  • Be Respectable - Show respect for diversity and employees’ contributions
  • Be Passionate - Be committed and give our best regardless of positions
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