Customer Experience & Community Executive (Seoul) 고객 경험 및 커뮤니티 운영 담당자(서울)

About JustCo Group

JustCo is a platform building the future of work across Asia Pacific. Our vision is to be the global benchmark for flexible workspace by creating connected ecosystems where people, businesses and communities can thrive.

Through our portfolio of brands, including The Collective, JustCo and the boring office, we support organisations of all sizes, from startups and SMEs to multinational corporations, with flexible workspace solutions across multiple cities and markets.

Beyond workspace, JustCo helps businesses scale faster through flexibility, operational simplicity and access to a regional network. For landlords, we transform buildings into vibrant business destinations that attract demand, enhance asset performance and create long-term value.

Together with our members, partners and landlords, we are building an ecosystem that connects work, business, learning, wellness and community, enabling people and organisations to grow and succeed.

In this role, you will be responsible for:

• Be the face of JustCo Greet members, visitors, and guests while managing entry access and conducting centre tours.
• Handle queries about our products, services, and offerings across multiple channels (front desk, email, phone).
• Facilitate smooth move-in and move-out experiences for members, ensuring their workspace setup is seamless.
• Oversee daily centre operations, including cleanliness, maintenance, and managing shared spaces like pantries and meeting rooms.
• Support administrative tasks such as front desk duties, courier services, invoicing, and payment processing.
• Participate in community events and initiatives that foster a dynamic and engaging work environment.

Pre-requisites for this role include:

• Minimum 1 year of experience in customer service, ideally within the serviced office or hospitality sector.
• Strong communication skills in English and the local language.
• Friendly, energetic, and service-oriented with a passion for building communities.
• Proficiency in MS Office with a keen eye for detail.
• A team player who thrives in a fast-paced environment.

We will review your application and will contact you within two weeks if you are shortlisted for an interview.

Spark your potential at JustCo! We believe work should be energizing and fulfilling. Our company values growth and offers endless possibilities to develop your career and yourself. Join our passionate team and discover a work environment that helps you thrive. This is the place that works for you.