[Moncler Korea] Client Service Advisor

Company Overview

Moncler Group is a leading retail company dedicated to delivering exceptional products and services to our clients. With a commitment to innovation, quality, and client satisfaction, we have established ourselves as a trusted brand in the retail industry.

Position Overview

As a Client Service Advisor, you will be one of the key points of contact for our clients, providing support through phone, email, and chat. You will help clients with product, order, delivery, and after-sales inquiries while delivering a positive Moncler experience.

Role and Responsibility

• Respond to client inquiries through phone, email, messaging, and live chat
• Assist clients with product, order, delivery, and after-sales related questions
• Provide warm, professional, and personalized service experience
• Accurately record client interactions using company systems
• Follow up on client requests and help resolve issues in a timely manner
• Support clients with e-commerce related inquiries such as shipment tracking and delivery updates
• Work closely with internal teams to ensure smooth client experience
• Share client feedback and suggestions to help improve our services
• Support various client service and omnichannel initiatives as needed

Role Competencies

• A customer-first mindset and passion for helping people
• Strong communication and interpersonal skills
• Positive attitude and willingness to learn
• Good organizational skills and attention to detail
• Ability to work collaboratively in a team environment
• Interest in fashion, luxury retail, and client experience

Other Requirements

• Experience in customer service, retail, hospitality, e-commerce, or other client-facing roles
• Luxury or premium brand experience is a plus
• English communication skills are a plus
• Familiarity with Microsoft Office and customer service tools is a plus
• International study, work, or cultural experiences are welcome
• Candidates from hospitality and guest relations backgrounds are encouraged to apply

Reporting Line:

Direct reporting to Sr. CS & AS Manager, South Korea

Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”