Lifestyles Concierge

• Overall Purpose Of The Job (Brief description of the primary purpose of this position)

The incumbent is responsible for managing and fulfilling customer requests for standard as well as very high profile Aspire Lifestyles Clients via phone, email, and/or chat. He/ She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of customer service and quality.

• Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

The Aspire Lifestyles Concierge

• Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, via phone, email, chat, and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Job Profile

Required Competencies (Critical behaviors necessary to successfully perform the job)

Customer Service Focus

• Possesses passion for Customer Service Excellence- Able to multi-task
• Able to communicate in a way that builds trust and credibility with customers.
• Possesses a strong interest and affinity for Aspire Lifestyles services and products.

Technology

• Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly used business software and online tools- Travel industry software an advantage
• Able to understand and apply new technological information, ideas, and concepts quickly and easily

The Concierge Is Expected To Have

• 3+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services
• A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
• Strong communication skills
• Demonstrated problem solving skills
• Extra beneficial to have customer service experience in retail travel and/or reward travel industry

Required Languages (Brief description of the language skills needed to perform the job)

• Native Korean
• Excellent oral and written English language skills