Customer Service Representative

About Us:

Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a "Fast and Easy Process" for our customers after an accident. Our commitment to quality service and customer satisfaction sets us apart in the collision repair industry.

Position Overview:

Unibody Autotech Collision is seeking two enthusiastic and customer-focused Customer Service Representatives to join our team. While experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

• Greet and assist customers in a friendly and professional manner
• Answer phone calls, respond to emails, and handle customer inquiries regarding repair services and processes
• Schedule appointments and coordinate with technicians to ensure timely service
• Provide updates to customers about the status of their vehicle repairs
• Process repair orders and manage paperwork related to customer transactions
• Resolve customer issues and complaints efficiently, maintaining a positive experience for all clients
• Maintain accurate records and ensure all customer interactions are documented

Why Join Us?

• Competitive salary with opportunities for career advancement
• Comprehensive benefits package
• Supportive and dynamic team environment
• Training and development opportunities to enhance your skills and knowledge

Unibody Autotech Collision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational abilities and attention to detail
• Ability to handle multiple tasks and work effectively in a fast-paced environment
• Experience in CCC1 Estimating is a major bonus but not required
• Previous experience in a customer service role is preferred, but not necessary; we are willing to train the right candidate
• Basic computer skills and proficiency in using office software

Benefits

• Full Medical Health Coverage
• Paid Holidays
• Paid Vacation Days
• 401K
• Additional Benefits to be discussed during the interview process