Customer Service Agent L1 (Tagalog Speaker)

Customer Service Agent L1 (Tagalog Speaker)

We are looking for a highly driven and customer-oriented Customer Service Agent L1 (Tagalog Speaker) to join us, one of the fastest-growing beauty companies in Southeast Asia.

This role is responsible for providing excellent customer support to our Tagalog-speaking customers, handling inquiries and concerns efficiently, and ensuring a seamless customer experience across our channels. You will play an important role in maintaining customer satisfaction, resolving issues, and representing our brand with professionalism and empathy.

What You’ll Do

• Customer Interaction: Assist customers via live chat with product, order, and general inquiries.
• Order Processing: Assist with order placement, tracking, and cancellations.
• Problem Resolution: Resolve customer issues and escalate complex cases when needed.
• Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
• Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
• Documentation: Accurately document customer interactions and follow up when needed.
• Customer Education: Educate customers on products, promotions, usage, and self-service options.
• Feedback Collection: Collect and report customer feedback to support service and product improvements.

What We’re Looking For

• Proficient in Tagalog and professional English (written & spoken).
• Bachelor’s degree in any major.
• 1–2 years in customer service/live chat support.
• Strong written communication, multitasking, problem-solving, and customer-centric mindset.
• Beauty products/industry knowledge is a plus.
• Familiarity with live chat and CRM systems is a plus.
• Willing to work shifts and fully WFO (Jakarta).
• Able to join ASAP will be highly prioritized.

Why Join Us

• Be part of a rapidly scaling beauty brand with aggressive expansion plans
• Own a high-impact region with strong growth potential
• Career growth in a performance-driven environment
• Collaborative and ambitious team culture