Customer Excellence & Operations Specialist

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.

At Atradius, we believe in personal development and the Growth Mindset. Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service. Read on more on our Career site: https://careers.atradius.com/en/careers.

About The Role

We are looking for a proactive and customer-focused Customer Experience & Operations Specialist to deliver outstanding service and support the efficient execution of customer-facing operational processes. This role is ideal for someone who enjoys solving problems, improving processes, working with customers, and taking ownership of outcomes in a fast-moving environment. We are particularly interested in candidates with 2–5 years of experience in customer service, operations, insurance, banking, financial services, or business support functions.

Key Responsibilities

Customer Experience & Support

• Build and maintain strong relationships both internally and externally.
• Act as a key point of contact for customer enquiries and service support.
• Coordinate customer communications, onboarding, training, and follow-up activities.
• Support the adoption of digital tools and self-service solutions.

• Prepare and manage customer documentation and administrative processes.
• Maintain accurate customer records and operational data.
• Monitor transaction processing, invoicing, and operational workflows.
• Coordinate with internal and external stakeholders to ensure timely service delivery.

• Identify opportunities to streamline, standardize, and automate processes.
• Contribute ideas to improve customer satisfaction, operational efficiency, and scalability.
• Support reporting, service reviews, and process improvement initiatives.

• High levels of customer satisfaction.
• Timely and accurate completion of operational activities.
• Improved service quality and turnaround times.
• Increased adoption of digital solutions.
• Greater operational efficiency and support for business growth.

• Strong customer service and stakeholder management skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and relationship-building abilities.
• Proactive, solution-oriented mindset.
• Experience in customer operations, administration, financial services, or a professional services environment is an advantage.
• Local language skills are imperative
• Market knowledge is beneficial.

This role is at the heart of the customer experience, combining service excellence with operational effectiveness. It offers the opportunity to make a tangible impact on customer satisfaction, process improvement, and the continued growth of the business.

Atradius is a market leader operating in 50+ countries, helping companies trade safely across domestic and international markets. Joining Atradius provides exposure to a global network, multinational customers, and a unique industry that combines finance, risk management, and customer service. You'll gain valuable experience in an international environment while contributing directly to the growth and success of our customers.

What do we offer?

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
• Challenging tasks with individual development and training opportunities

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.

I am Atradius! - Do you want to know who we are?

Get to know Atradius colleagues in this video: https://www.youtube.com/watch?v=NnsgT04OpTU&t=4s

Atradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.

You can find further information on our website: https://group.atradius.com