Customer Service Staff
Indexed description
About Arista Power
Arista Power, part of the Arista Group, is accelerating Indonesia's transition to electric mobility through a reliable EV Charging (SPKLU) network.
We're looking for a Customer Service Staff who is passionate about delivering excellent customer experiences.
About the Role
As the first point of contact for our customers, you'll handle inquiries, resolve issues, and collaborate with internal teams to ensure a seamless EV charging experience.
If you're customer-focused, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.
General Qualifications
- Bachelor's degree in any major
- Minimum 1 year of experience as a Customer Service or Contact Center
- Proficient in Microsoft Office
- Experience in the automotive industry is preferred
- Knowledge of EV Charging (SPKLU) is a plus
What You'll Do
- Handle customer inquiries through various communication channels in a professional and timely manner
- Assist customers with EV charging processes, payment issues, account inquiries, and application-related questions
- Manage customer complaints, perform initial troubleshooting, and provide appropriate service recovery
- Record, monitor, and follow up customer cases through CRM and Helpdesk/Ticketing systems
- Coordinate with internal teams to ensure timely issue resolution in accordance with service level agreements (SLA)
- Monitor service performance and contribute to continuous improvement initiatives that enhance customer satisfaction
Placement:
Arista Power Office – Tambun Bekasi, West Java
Good luck!
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