Customer Service Representative

Résumé du poste

The role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and implementing work process enhancement via best practice sharing in the team

Responsibilities

• Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
• Process a credit note or a debit note related to a sales order or customer complaint
• Coordinate customer complaints and service cases related to a sales order
• Respond to customer’s inquiry in a timely and accurate manner
• Build a strong partnership with internal and external stakeholders
• Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
• Support internal/external audit as needed Requirements
• Bachelor’s degree (no specific major fields required)
• 2-3 years' experience in Customer Service or Supply Chain of business to business
• Knowledge in domestic and international trade
• Expert knowledge of MS Office tools
• Knowledge in SAP
• Fluent business English communication skills
• Effective communication skills across all levels of the organization
• Highly collaborative and team player
• Cross cultural awareness Training / Certifications
• SAP training
• Microsoft Office tools training (Word, Excel, PowerPoint)
• Incoterm and Payment Term training

Nous sommes un leader mondial en matière de goût, de parfum et de nutrition, offrant à nos clients une gamme plus large de solutions naturelles et accélérant notre stratégie de croissance. Chez IFF, nous pensons que votre caractère unique libère notre potentiel. Nous valorisons la diversité de l’origine ethnique, de l’origine nationale, de la race, de l’âge, du sexe ou du statut d’ancien combattant. Nous nous efforçons de créer un lieu de travail inclusif qui permet à chacun de nos collègues d'apporter son authenticité au travail, quelles que soient sa religion, son identité de genre et son identité de genre. expression, orientation sexuelle ou handicap.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more