Customer Support Representative

We're looking for a customer-focused Customer Support Representative to deliver exceptional support across phone, email, chat, and social media channels. You'll help customers resolve inquiries, troubleshoot issues, and ensure a positive customer experience while contributing to service excellence and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Troubleshoot product and service-related issues and escalate complex cases when required.
• Resolve complaints professionally and maintain high customer satisfaction levels.
• Accurately document customer interactions and update CRM systems.
• Identify opportunities to promote relevant products and services.
• Share customer feedback and insights to support continuous improvement initiatives.

What We're Looking For

• Minimum 1 year of experience in Customer Service, Customer Support, Contact Centre, or Financial Services Support.
• Strong communication and problem-solving skills.
• Experience handling customer interactions across multiple channels.
• Comfortable using CRM tools, Microsoft Office, and Google Workspace.
• Ability to work efficiently in a fast-paced, customer-focused environment.
• Detail-oriented with strong written communication and data entry skills.

Benefits

• Comprehensive health insurance for employees and eligible dependents.
• Generous annual leave.
• Professional development support.
• Wellness and work equipment benefits.
• Career growth opportunities within a fast-growing organization.