Customer Service Representative

Customer Service Representative

Location: San Diego, CA (Onsite)

Pay: $20.00-$23.00/hour (DOE)

Schedule: Full-Time, Monday-Friday

Job Type: Temporary-to-Hire

Responsibilities:

• Provide friendly, professional support to customers
• Address customer questions, concerns, and requests in a timely manner
• Accurately update the CRM system and maintain customer records
• Coordinate with internal teams to resolve customer issues efficiently
• Ensure a high level of customer satisfaction and follow up when needed
• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores

Requirements:

• 2+ years of customer service experience required
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and priorities
• Detail-oriented with strong organizational skills
• Proficiency with customer service systems and basic computer tools
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.