Member Services Representative Membership

Brief Description

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary

The Member Services Representative establishes new accounts and makes changes to accounts (i.e., adding/removing joint members and beneficiaries, name changes). Supports Teachers branches, Contact Center, and other departments.

Education And/or Experience

• High School Diploma or GED required
• Minimum one year of general work experience required
• Banking experience preferred
• Proficient in MS Word and Excel required
• Strong oral and written communication, multitasking, internet skills, and excellent telephone etiquette are required
• Knowledge of Teachers policies, practices and systems preferred
• Critical thinking and problem solving
• A team player and good collaborator
• Professional with a strong work ethic
• Good oral and written communication skills

Job Responsibilities

• Processes incoming email, postal mail, fax, Docusign, and Salesforce requests on a daily basis
• Responds to requests for change-of-address, add/remove joint member, beneficiaries, name changes due to marriage, divorce or legal name changes
• Reviews and updates accounts for W-8BEN forms and Power-of-Attorney forms
• Establishes accounts (e.g., checking, savings, holiday and vacation clubs, etc.) using Avoka/Docusign/DNA Wizard
• Responds quickly, accurately and courteously to members, branch/other departments
• Identifies issues requiring follow up, contacts members to obtain information, and mails forms and other documentation
• Processes DocuSign forms for member requested data changes following process and procedure
• Educates members by advising them of additional Teachers products and services
• Placing restrictions on accounts, updates mail codes and sends correspondence to members requesting address change per policy and procedure
• Logs member requests into Salesforce and maintains cases referred to the Membership Department
• Uses Salesforce to process cases, create partner referrals, and logs information from member phone conversations
• Performs other duties as needed upon request by immediate supervisor

Benefits Of Joining The Teachers Team

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $19.00 - $22.00 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

Click here to view: California Privacy Notice