Family Engagement Specialist, GT School (Remote) - $60,000/year USD

You've moved past support positions where success is defined by ticket volume and resolution speed. You're looking to truly understand the families you work with—to foresee their concerns, acknowledge achievements, and serve as a reliable ally in work that has real impact.

GT Anywhere is a virtual institution designed for gifted learners prepared to progress quickly. We integrate AI-driven instruction with personalized coaching to deliver an experience that is academically challenging and authentically human. This approach depends on parents feeling heard, equipped, and genuinely included as collaborators—not treated as cases in a system.

In this Parent Success Partner position, you will take ownership of the parent experience. You won't be passively monitoring a queue. You'll initiate contact early, establish credibility from the start, and maintain the kind of proximity to families that allows you to address concerns well before they grow. You'll recognize successes, support parents during pivotal moments, and convert meaningful relationships into sustained enrollment and active advocacy.

This opportunity suits someone who views customer success as inherently personal, anticipatory, and relationship-centered. If you've longed for work that prioritizes people over process metrics, you'll find it here.

What You Will Be Doing

• Addressing parent inquiries and concerns through email and chat channels with responsiveness, understanding, and precision
• Recognizing student achievements and learning progress through intentional, customized outreach
• Building connections among GT families to foster community cohesion and shared advocacy
• Collecting parent input and communicating actionable observations to leadership for continuous program refinement
• Developing, updating, and enhancing parent-facing resources and knowledge base materials

What You Won’t Be Doing

• Operating exclusively from a reactive ticket queue model
• Defaulting to scripted language or inflexible reply frameworks
• Delivering technical troubleshooting or resolving platform-level issues
• Functioning independently—you'll partner regularly with Academic Advisors and senior leadership
• Viewing families as ticket entries or metrics—each parent represents a distinct, valued relationship

Family Engagement Specialist Key Responsibilities

Establish proactive, trust-centered relationships with parents that support family retention and encourage advocacy, positioning families as genuine collaborators in their child's educational journey.

Basic Requirements

• A minimum of 1 year of experience in customer success, account management, or community-facing roles
• Direct experience working in education or with students and parents
• At least 1 year managing digital support channels (email, chat, or helpdesk tools such as Intercom, Help Scout, or Zendesk)
• Demonstrated ability to write clear, warm, and professional communications
• Proven ability to manage multiple concurrent priorities using documented tracking methods
• Track record of building relationships proactively, not just responding reactively
• Ability to build trust and connect confidently with parents in live video conversations such as Zoom or Google Meet
• Comfortable working remotely and communicating asynchronously

About GT School

GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential.

They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged.

This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms.

GT School students explore their passions, develop critical thinking skills, and learn to innovate.

Because that's where genius lies.

GT School is where gifted minds turn potential into power.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5731-US-Austin-FamilyEngageme.003