Sales Call Representative

Company Description Trigger Automate is a growing organization focused on helping businesses streamline and optimize their sales and communication processes through automation and efficient workflows. The company values clear communication, reliable service, and customer-centric solutions that support sustainable business growth. Team members are encouraged to contribute ideas, collaborate across functions, and continuously improve how clients engage with their customers. Trigger Automate offers opportunities to develop professional skills in a supportive environment that embraces technology-driven innovation.
Role Description This full-time Sales Call Representative role is a hybrid position based in Remote, OR, with a mix of on-site and work-from-home flexibility. The Sales Call Representative will handle outbound and inbound calls, engage prospective and existing customers, and clearly present product or service offerings. Daily tasks include qualifying leads, documenting call outcomes in CRM or call tracking systems, following up on inquiries, and coordinating with the sales team to support closing opportunities. The role also involves listening to customer needs, addressing questions, escalating complex issues when necessary, and meeting defined performance metrics such as call volume, conversion rates, and customer satisfaction. The representative will collaborate with colleagues, participate in training, and contribute feedback to improve call scripts and sales processes.
Qualifications

• Strong verbal communication and active listening skills, with the ability to explain solutions clearly over the phone.
• Customer service and sales aptitude, including experience handling inquiries, objections, and follow-ups.
• Basic proficiency with CRM or call management tools, and comfort working with computer-based workflows.
• Ability to manage time effectively, prioritize calls, and work toward individual and team performance goals.
• High level of professionalism, reliability, and integrity in all customer and team interactions.
• Previous experience in telesales, customer support, or call center environments is preferred but not required.
• Willingness to learn product features, follow structured call scripts, and adapt to process changes.
• High school diploma or equivalent; additional education in business, communications, or related fields is a plus.