Pharmacy Srvc Assoc - Virtual

The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.

Job Functions

• Answers inbound calls to the Pharmacy
• Communicates with Patients regarding their medication orders, including verifying order status
• Responds to requests and communicates with Lincare Center staff regarding patient medication orders
• Places medication refill order in computerized system at patient request
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
• Submits requests for special orders as needed
• Tracks medication packages in various vendor systems such as UPS
• Researches order status and delivery at patient or center request
• Inactivates patient accounts in computerized system
• Processes patient address changes, ensuring accurate address information
• Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.
• Complies with Board of Pharmacy rules and regulations