Remote Customer Service Screener

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Remote Customer Service Screener

𝐌𝐨𝐧𝐭𝐡𝐥𝐲 𝐏𝐚𝐲: $4,950 – $5,450

𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

The Remote Customer Service Screener conducts initial customer interactions to understand service needs, gather relevant information, and direct inquiries to the appropriate resources. This entry-level, full-time remote opportunity is well suited to a patient communicator with strong listening and information-gathering skills.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Conduct initial customer conversations through approved communication channels.

• Ask questions to understand customer needs and requests.

• Gather and document relevant customer information.

• Categorize routine inquiries according to established procedures.

• Direct customers to appropriate support resources.

• Provide general information about available assistance.

• Record interaction details accurately.

• Identify requests requiring additional support.

• Escalate applicable concerns to the appropriate team.

• Maintain professional and courteous communication.

• Complete assigned customer follow-up activities.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

• Entry-level candidates are welcome.

• Strong listening and communication skills.

• Comfortable communicating with customers by phone or online.

• Good information-gathering abilities.

• Basic computer and data-entry skills.

• Strong attention to detail.

• Patient and professional approach.

• Able to follow established customer service procedures.

• Reliable and organized.

• Comfortable working independently from home.

𝐏𝐞𝐫𝐤𝐬 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

• Fully remote work-from-home position.

• Full-time employment.

• Customer service training.

• Communication and problem-solving experience.

• Structured onboarding.

• Professional development opportunities.