Customer Success Analyst

Customer Success Analyst

Job Description

We’re looking for someone who knows how to work fast, think independently, and manage multiple clients in parallel.

📍Tel Aviv | Hybrid

🔑 Own ongoing relationships with multiple clients – understand their needs and provide continuous value

🔑 Handle day-to-day requests, issues, and questions – with strong prioritization and time management

🔑 Act as the main point of contact between clients and internal teams (BI / Data Development)

🔑 Identify opportunities to improve, expand and deepen client usage

🔑 Train and guide clients on systems, reports, and new features

🔑 Proactively identify risks and escalate when needed

Requirements

🔍 Hands-on experience with BI tools (Power BI advantage)

🔍 Strong SQL skills

🔍 Excellent communication skills – ability to work directly with clients

🔍 High-level English

🔍 Ability to manage multiple clients and tasks simultaneously (must)

🔍 Highly organized, detail-oriented, and able to work in a structured way

🔍 Team player with strong collaboration skills

🔍 Familiarity and practical experience working with AI tools (Claude / ChatGPT / etc.)

🔍 Bachelor’s degree – Engineering / Economics / Information Systems (advantage)

If you’re looking to grow in a role that combines data, business, and client interaction – we’d love to talk.

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