Technical Support Specialist for ROETO - Position No. 1717

ROETO is a leading Israeli platform for managing pension and financial customer data, providing services to private clients through insurance agents and institutional financial organizations.

ROETO was acquired by IBI Investment House approximately two years ago and currently has around 20 employees.

📍 Location: Kolbo Shalom, Tel Aviv

About the Role:

• Join a small, unique, and collaborative team
• Provide remote technical support to the company’s clients, including insurance agents and agencies
• Diagnose and troubleshoot technical issues
• Manage user permissions and access within the system
• Full-time position, Sunday–Thursday, 9:00–18:00

What We're Looking For?

• 1–2 years of previous experience in technical support or technology-focused customer service – required
• Basic knowledge of networks and operating systems – required
• Good command of English, both written and reading – required
• Relevant technical certification – an advantage
• Familiarity with the insurance industry – an advantage

Personal Skills required:

• Fast learner with the ability to quickly master new systems and tools
• Strong teamwork and collaboration skills
• High level of customer service orientation