JPMorganChase
Builtin · Indexed 2026-08-24
Vice President, Affluent Customer Experience Manager
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Indexed description
JPMorganChase Vice President, Affluent Customer Experience Manager Reposted 13 Minutes AgoSaved Hybrid 5 Locations Senior level Senior levelFinancial ServicesLead CX strategy and execution for the Affluent segment: develop CX frameworks, synthesize client and banker feedback, drive end-to-end journey improvements, partner with product, risk, operations, and analytics to prioritize and implement enhancements, and influence stakeholders across the organization to improve metrics like NPS and reduce complaints.
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