Customer Service Administrator

• Join our high-performing team
• Flexible working

What You'll Do:

• Support the Software Licensing team by managing customer requests and administrative sales functions, predominantly, software renewals, net new software licensing quotes and processing customer purchase orders
• Respond to inbound communications and assist with quoting, order management and issue resolution through a shared inbox and ticketing case systems
• Liaise with internal Account Managers and external partner vendors to ensure smooth service delivery
• Contribute to sales productivity by identifying upsell opportunities and leveraging vendor promotions
• Maintain accurate data and prepare customer transaction reports
• Build trust-based relationships with customers, vendors, and internal stakeholders

What You'll Bring:

• Experience in a fast-faced high volume customer service, sales support, or licensing role within the IT industry
• Entry level candidates or graduates with willingness to learn in fast-paced customer service and sales support environments will be considered
• IT industry experience is preferred, however candidates with relevant experience in other industries will also be considered
• Strong communication skills and a proactive, service-oriented mindset
• Ability to negotiate to obtain best pricing from vendors and resolve issues effectively
• Strong attention to detail and comfort working across multiple systems simultaneously
• A team-focused approach and ability to work in a dynamic environment
• Some knowledge of IT licensing programs and partner tools is highly desirable
• Experience working in salesforce or similar CRM's and Dynamics 365 is highly desirable

Essential Requirements:

• Australian Citizenship (required due to client security and contractual obligations)
• Ability to obtain and maintain a National Police Certificate
• Tertiary qualifications desirable but not mandatory

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $3 Billion in 2025 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 10 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: KISH114303