Customer Service Officer

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

As a Customer Service Officer, you will be at the heart of daily transport operations — the go to person customers and drivers depend on for timely updates and clear communication. One moment you may be tracking a time critical delivery in SAP, and the next, liaising with internal teams to resolve a freight discrepancy before it impacts a customer. No two days look the same, and that’s what makes this role exciting.

You’ll support transport administration, monitor fleet activity, and handle enquiries with confidence and accuracy. Most importantly, you’ll be representing the Linfox brand with every interaction — always demonstrating patience, professionalism, and a genuine commitment to excellent service. Key areas:

• Respond to inbound customer and supplier freight enquiries
• Track deliveries, manage booking details, and provide clear solutions
• Build strong working relationships by delivering consistent and reliable communication
• Review transport documents to ensure accuracy and compliance, escalating discrepancies promptly
• Enter data into SAP, Excel, and other Linfox systems
• Work closely with drivers, supervisors, and site teams to keep operations flowing smoothly

Are you the one?

You’re approachable, steady under pressure, and known for your ability to turn complex situations into calm, clear action. Maybe you’ve worked in transport before, or perhaps you’ve spent time in a customer facing administrative role where attention to detail and multitasking were essential. Either way, you bring energy, resilience, and a genuine respect for customers, drivers, and teammates. You’ll bring:

• Experience in customer service and/or admin (transport exposure is a bonus but not essential)
• Strong communication skills and a solutions focused mindset
• High accuracy in data entry, reporting, and document checking
• Ability to adapt quickly to new systems (SAP experience helpful, but training provided)
• A steady, composed approach when juggling competing tasks or tight timelines

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers